Return & Exchange Policy

RAVYA RETURN & EXCHANGE POLICY

Returns

We accept returns only for products received damaged or defective, including sale products. Returns are not accepted for any other reason.

The issue must be reported within 48 hours of delivery, along with your order number and clear photos or an unboxing video. Returns are subject to verification by our team.

Exchanges

  • Exchange requests must be raised within 24 hours of delivery.

  • Products must be unused, unwashed, unstitched and uncut, with original tags and packaging intact.

  • The new product must be equal to or higher in value than the amount paid for the original product.

  • Regular-priced products can only be exchanged for regular-priced products

  • Sale products are eligible for exchange only if received defective. Exchanges between regular-priced and sale products are not accepted.

  • Any price difference and applicable exchange shipping charges must be paid in advance.

  • The customer must bear shipping costs for both returning the original product and delivering the new product. Charges vary by location and will be shared before proceeding.

  • The new product will be dispatched after the original product has been received and inspected, and the required payment has been received.

  • Only one exchange per order is allowed.

Contact Us
If you have any questions or concerns regarding our Exchange/Return Policy,
please contact us at:
Email: info@ravya.co.in
Customer Care: +91 87585 00051
Working Hours: Monday to Saturday, 10:00 AM – 6:30 PM (IST)