Return & Exchange Policy
EXCHANGE, RETURN & STORE CREDIT POLICY
At Ravya, we are committed to maintaining transparency, fairness, and quality service. Please review the policy below carefully before placing your order.
1. EXCHANGE POLICY
• Exchanges must be initiated and completed within 7 days from the date of delivery.
• Products must be in their original condition, unused and unwashed, with all tags and labels intact.
• Products may be returned either by customer shipment or via Ravya-arranged reverse pick-up.
• If the pickup is arranged by Ravya, reverse pick-up charges will apply and will vary between ₹150–₹300 based on the pickup location.
• Only one exchange is allowed per order. Exchanged items are not eligible for return or further exchange.
• Orders placed using store credit are treated as exchange orders and are not eligible for further exchange or return.
• Exchanged products will be delivered within 5–7 working days.
2. RETURN POLICY
• Returns must be processed within 7 days from the date of delivery.
• Products must be in their original condition, unused and unwashed, with all tags and labels intact.
• If the customer ships the product(s) back independently, they are fully responsible for the shipment until it reaches Ravya.
(All return shipping charges are to be borne by the customer.)
• Ravya is not liable for any loss, delay, or damage during return transit.
• If the return is arranged by Ravya, reverse pick-up charges will apply and will vary between ₹150–₹300 based on the pickup location.
• Only one return is allowed per order.
• Approved returns are issued as store credit only. Refunds are not provided to the original payment method or in cash.
• Store credit will be issued after the returned product is received and verified.
• Original shipping charges will be deducted from the credited amount.
3. STORE CREDIT TERMS
• Store credit is valid for up to 3 months from the date of issue.
• Store credit can be used only on Ravya purchases and is non-transferable.
• Store credit cannot be redeemed for cash.
• Store credit will be issued within 5-7 working days after successful verification of the returned product.
How to Use Store Credit
• Store credit can be applied at checkout on your next Ravya purchase.
• During checkout, enter the unique coupon code issued to you, and the discount will be automatically applied to your order total.
• Store credit can be used in a single transaction or partially across multiple orders, until the credit is fully utilized.
• Please note that store credit cannot be combined with other promotional discounts unless specified.
4. PRODUCT ISSUE REPORTING WINDOW
• Any damage, defect, or product-related concern must be reported within 24–48 hours of delivery, along with the mandatory unboxing video.
• Claims raised after 24–48 hours may not be entertained.
Important Note
• Products purchased during sales, discounts, or promotional offers are final sale and are not eligible for return, exchange, refund, or store credit.
Contact Us
If you have any questions or concerns regarding our Exchange, Return, or Store Credit Policy,
please contact us at:
Email: info@ravya.co.in
Customer Care: +91 87585 00051
Working Hours: Monday to Saturday, 10:00 AM – 6:30 PM (IST)