FAQ's

RETURNS & EXCHANGES (FAQs)

1.      Do you offer returns or exchanges?

Yes, we offer both exchanges and returns within 7 days of delivery, subject to our policy conditions.
Returns are provided as store credit only (no cash or bank refunds), and exchanges are allowed once per order.

2.       In what cases is an exchange accepted?

An exchange is accepted when:

a)      The request is made within 7 days of delivery

b)      The product is unused, unwashed, and in original condition

c)      All tags and labels are intact

d)      The order is not placed using store credit

e)      The product is not from a sale, discount, or promotional offer

f)       If It is the first exchange for that order (only one exchange allowed)

 

3.       How do I request an exchange?

You can request an exchange by contacting our customer support team within 7 days of delivery via:
📧 Email: info@ravya.co.in

📞 WhatsApp/Call: +91 87585 00051

Our team will guide you through the process and arrange the return shipment (reverse pick-up charges apply if arranged by Ravya).

4.       Can I cancel my order after placing it?

Yes, you can cancel your order within 2 hours of placing it, subject to order confirmation and processing status.

Please note:

·         Once an order is processed or shipped, it cannot be cancelled

·         Prepaid orders can only be cancelled within the 2-hour window

·         COD orders can only be cancelled before confirmation. Once confirmed and processed, they cannot be cancelled. Unconfirmed COD orders may be auto-cancelled by Ravya.

·         If the order is already shipped, cancellation is not possible, but you may request a return after delivery as per Ravya’s Return Policy

·         Approved cancellations within 2 hours are eligible for a refund to the original payment method

·         All other eligible cancellations are processed as store credit.

5.       What condition should the product be in for an exchange?

The product must be:

·         Unused and unwashed

·         In original packaging

·         With all tags and labels intact

·         In resaleable condition

·         Free from any stains, damage, perfume, or alterations

 

DELIVERY & SHIPPING

1.      What is the delivery timeline?

·         Orders are usually delivered within 5–7 working days from the date of dispatch.

2. How will I track my order?

·         Once your order is dispatched, you will receive a tracking link/ID via WhatsApp/SMS/email. You can use this link to track your shipment in real time.

3.      Are there any shipping charges?

Shipping is completely free on all orders, with no minimum order value.

  • Charges apply only for reverse pick-ups, returns, exchanges, and re-dispatch shipments, as per policy.
     

PRODUCT & QUALITY

1.      Are Ravya sarees quality checked?

Yes. Every Ravya saree goes through a strict quality-check process before dispatch. Each piece is carefully inspected for fabric quality, weaving, finishing, and detailing to ensure it meets our brand standards before it reaches you.

2.      Will the colour of the saree vary from the website images?

We make every effort to display our products as accurately as possible. However, slight colour variations may occur due to lighting photography, screen resolution, and device display settings. These minor differences are natural and do not indicate a defect in the product.

PAYMENTS

  1. What payment methods do you accept?

We accept multiple payment methods for your convenience, including:

a.                  Credit/Debit Cards

b.                  Net Banking

c.                   UPI Payments

d.                  Wallets (as available on the checkout page)

2.      Is Cash on Delivery (COD) available?

Yes, Cash on Delivery (COD) is available for select locations.

  • COD orders are processed only after customer confirmation.
  • Unconfirmed COD orders may be automatically cancelled by Ravya.
  • Once a COD order is confirmed and processed, it cannot be cancelled.

 

CONTACT & SUPPORT

  1. How can I contact Ravya?

You can reach us through:

·         📧 Email: info@ravya.co.in

·         📞 Customer Care/WhatsApp: +91 87585 00051

2.      What are your working hours?

Our team is available Monday to Saturday, 10:00 AM – 6:30 PM (IST).

3.      How quickly will you respond?

We strive to respond to all queries within 24 hours on business days. Messages received over weekends or holidays will be addressed on the next working day.