Cancellation Policy

At Ravya, we process orders quickly to ensure timely delivery. Please review our cancellation terms carefully before placing an order.

Time Limit
• Cancellation requests must be raised within 2 hours of placing the order.
• Cancellation is subject to order confirmation and processing status.
• Once an order has been shipped, cancellation is not possible; however, the customer may be eligible for a return after delivery, as per Ravya’s Return Policy.

ORDER TYPE CONDITIONS:
Prepaid Orders
• Cancellation requests are accepted only within 2 hours of order placement.
• Once an order is processed or dispatched, it cannot be cancelled.

Cash on Delivery (COD) Orders
• COD orders are processed only after customer confirmation.
• Unconfirmed COD orders may be automatically cancelled by Ravya.
• Once a COD order is confirmed and processed, it cannot be cancelled.

Store Credit & Refund Processing
• Cancellations requested within 2 hours of placing the order (and before dispatch) are eligible for a refund to the original bank/payment method. Cash refunds are not provided.
• For all other approved cancellations, the amount will be issued as store credit. The store
credit works as follows:
        ❖ After deducting shipping charges, the payable amount will be converted into a discount coupon code unique to the customer.
       ❖ The customer can use this coupon on their next purchase on Ravya.
       ❖ The store credit/coupon is valid for 3 months from the date of issue.
       ❖ Example: If the amount payable to the customer is ₹2,500 after deductions, a ₹2,500 discount coupon code will be issued for their next purchase.
• Store credit will be issued within 5–7 working days after successful verification of the returned product.

Prepaid Orders – RTO (Important)
• If a prepaid order is refused at delivery and returned to us (RTO), store credit will be issued after deducting applicable shipping charges.
• The order may be re-dispatched upon request, subject to payment of re-dispatch shipping charges, which vary based on the delivery location.

Customer Acknowledgement
1. By placing an order with Ravya, the customer agrees to abide by this cancellation policy and
acknowledges Ravya’s decision as final in all cancellation-related matters